Delivery Information
Shipping Overview
Elevenly NZ and Angel Athletics Ltd proudly ship throughout New Zealand and selected international locations.
We use GoSweetSpot in partnership with NZ Couriers to provide reliable tracked delivery services.
Once your order has been dispatched, you will receive a tracking email so you can monitor your parcel’s progress.
Processing Times
Ready-to-Ship Items
Orders for in-stock items are generally processed within:
- 1–3 business days
during standard business periods.
Custom & Made-to-Order Items
Custom, personalised or made-to-order products may require additional production time before dispatch.
Estimated production times may vary depending on:
- Product type
- Order volume
- Customisation requirements
If your order includes custom items, production timeframes will be communicated where applicable.
New Zealand Delivery Estimates
Estimated delivery times after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| Urban North Island | 1–3 business days |
| Urban South Island | 1–3 business days |
| Rural Addresses | 2–5 business days |
| Remote Areas | Additional time may apply |
Delivery estimates are provided by the courier network and are not guaranteed.
International Shipping
International shipping may be available to selected countries.
Delivery timeframes vary depending on:
- Destination country
- Customs processing
- Local courier services
Customers are responsible for any:
- Import duties
- Taxes
- Customs fees
- Additional local charges
that may apply in their country.
Tracking Your Order
Once your order has been shipped, you will receive:
- A shipping confirmation email
- Tracking information
- Courier updates where available
Please allow up to 24 hours for tracking updates to appear after dispatch.
Authority to Leave
By placing an order, you authorise the courier to leave parcels at the delivery address if no one is available, unless otherwise requested.
If you require:
- Signature required delivery
- Specific delivery instructions
please contact us before dispatch.
We are not responsible for parcels lost or stolen after confirmed delivery.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing checkout.
We are not responsible for:
- Delays
- Lost parcels
- Additional shipping costs
resulting from incorrect or incomplete delivery information provided by the customer.
Delivery Delays
While we aim to deliver orders promptly, delays may occasionally occur due to:
- Courier network disruptions
- Weather events
- Public holidays
- High shipping volumes
- Customs processing
- Rural delivery schedules
We are not liable for delays outside our control.
Damaged or Missing Parcels
If your parcel arrives damaged, incorrect, or does not arrive within a reasonable timeframe, please contact us as soon as possible.
Please include:
- Your order number
- Photos of any damage (if applicable)
- Details of the issue
We will work with the courier provider to investigate and assist where possible.
Contact Us
For delivery enquiries, please contact:
Elevenly NZ and Angel Athletics Ltd